Privacy policy

Last Updated: February 26, 2021

This website (“Site”) is provided and controlled by ShipIn Systems, Inc. (“ShipIn”, “we” or “our”).  ShipIn provides access to a proprietary fleet management tool (the “Application”) for our ship owner and seafarer clients (“Ship Owner”), which we promote through our website located at www.shipin.ai (the “Site”).  We will refer to the Site and the Application collectively as our “Services.”  This Privacy Notice describes how we collect, use and disclose the information we collect about you when you interact with our Services. We are committed to be transparent about the data we collect about you, how it is used and with whom it is shared. This Privacy Notice also explains your choices and rights have regarding your personal information. By using our Services, you agree to be bound by this Privacy Notice and consent to our processing of information as specified therein.

 

1.     What Information We Collect and How We Collect it

Information You Provide Directly

Personal Information: When you contact us through our Site, including through our “Book a Demo” form on the Site, or send us an email, we will collect your full name, email address, and any other information you voluntarily provide us in the content of your message in order to respond to your communication.

Authorized Users: In order to access our Application, you will need to create an account, or have one created for you by ShipIn. To create an account, you will need to provide personal data including your name, email address, mailing address, phone number, and a password.  If you decline to provide this information, we will not be able to provide you with access to the Application.

 

Payment Information: ShipIn does not collect credit card or bank account information from its users.  Our Application is made available to Authorized Users through an agreement between ShipIn and the Ship Owner and requires payment of certain fees (“Fees”).  These Fees are currently processed offline but our Services may provide Fee payment functionality in the future. In all cases, ShipIn processes credit card transactions through a third-party payment processor who will encrypt payment information through the Payment Card Industry Data Security Standard (“PCI-DSS”). Fee payment information is stored only as long as is necessary to complete your purchase transaction. We will process all charges automatically through Stripe. All fees and charges are nonrefundable. We may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance.  All fees and charges are nonrefundable, except in instances where we are unable or unwilling to provide the requested services.

Information Provided by Ship Owners: in order to identify Authorized Users and provide them with access to the Application, Ship Owners may provide ShipIn with the information identified under “Authorized Users” instead of the Authorized User providing it to ShipIn directly.

Information Automatically Collected Through Your Use of the Services

We may automatically collect non-personally identifiable information about you—such as an IP address, device type, device ID, Internet service provider, general location information, page views, a date/time stamp, browser type, referring/exit URLs, search terms used on our Site, operating system, and similar device and usage information— when you use our Services. For more information, see the “Cookies and Other Tracking Technologies” section below.

2.     Cookies and Other Tracking Technologies

Cookies

A cookie is a small piece of data that your internet browser places on your device so that it can be recognized when it returns in the future. We use cookies and similar technologies to secure our Site, remember your preferences, and personalize content for your future visits.

Some of the most common cookies, along with their primary purposes, that we use on our Site are listed below:

CookiePrimary PurposeDuration
_gatAnalyzing and testing cookie. Used by Google Analytics to throttle request rate, which means that it limits the collection of data on high traffic sites.1 minute
­_gidAnalyzing and testing cookie. Used by Google Analytics to register a unique ID that is used to generate statistical data on how you use the Site.24 hours
_gaAnalyzing and testing cookie. Used by Google Analytics to register a unique ID that is used to generate statistical data on how you use the Site.2 years

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser.  If you turn off or refuse cookies, there may be some features of our Site that will not be available to you, and some portions of the Site may not display properly or be less personalized. In addition, we may use the following tracking technologies:

Do-Not-Track Signals
Your browser may allow you to set a “Do Not Track” preference. We currently do not respond to “Do Not Track” or similar signals.

3.     How We Use Your Information

We only use your personal information where applicable law allows us to as described below:

§  When we process your information in relation to, or to facilitate the provision of our Services, we do so in order to provide the services you are requesting and the lawful basis for our processing is that it is necessary to perform contractual obligations to you.

§  When we automatically collect information through your use of the Site, including through cookies to help us understand and analyze trends in connection with usage of the Services, we do so consistent with our legitimate business interest to better understand how our Services are being used, which is not overridden by your interests or fundamental rights and freedoms.

§  When we process your information to communicate with you about ShipIn and its service offerings (unless you have indicated to us that you do not wish to receive such information), we do so on the lawful basis of our legitimate interests, namely, to provide you with information marketing our Services.  Please see section 10 regarding your choices and right to opt out of ShipIn’s marketing messages.

§  We may also process your information to meet our other compliance and regulatory duties, for example to retain certain records.

We do not disclose your contact information to third-parties for their own marketing purposes.

Where permitted by applicable law, we may also use anonymous, de-identified, or aggregate information that does not reasonably identify you for any purpose.

No Sale of Personal Information for California and Nevada Residents

ShipIn does not sell your personal information under California or Nevada law, which defines certain disclosures of personal data for monetary or valuable consideration as “sales.”

4.     Who We May Share Your Information With

 

In general, unless you give us your express permission to share your information otherwise, we only share your information as follows:

To Our Service Providers: we may share your information with third parties who provide services to us or to whom we outsource certain services, such as website analytics companies, hosting and cloud computing service providers, payment processors, and professional advisors. Our service providers only access, process or store your information in order to perform their duties to us.

Business Transactions: we may share your information in connection with a corporate merger, consolidation, restructuring, sale of certain of our ownership interests, assets, or both, or other corporate change, including without limitation, during the course of any due diligence process.

Required By Law: we may share your information when we are required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or in response to lawful requests by public authorities.

Compliance: We share information when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Services’ terms and conditions or other agreements or policies.

If we would like to use your personal information for any purposes other than those described, or as otherwise permitted under applicable law, we will obtain your prior consent.

5.     Children’s InformationOur Services are designed for adults aged 18 and over. We do not knowingly process personal data of any under 18, and should we become aware that any personal data is stored regarding a child under 18, we will follow our internal processes to delete this data in accordance with your data protection rights as soon as is reasonably possible.
6.     Hyperlinks on Our ServicesOur Services may contain hyperlinks to websites operated by others whose information practices may be different than ours. You should consult the privacy notices of any other website they are redirected to from our Services as we have no control over information that is submitted to, or collected by, these third parties.
7.     Keeping Your Information Secure

We use reasonable, standard administrative, technical, and physical safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction of your information. However, no method of Internet transmission is completely secure and we cannot guarantee its absolute security.

You are responsible for using a strong password and keeping it confidential.  You agree not to share your account login information with others or transfer any part of your account. You understand and agree that you are responsible for anything that happens through your account unless you close it or report misuse. We urge you to use a unique password for your account for our Services, to keep your password in a safe place and not to divulge it to anyone. Also remember to sign out of your account and close your browser window when you have finished your use of the Services. However, no security method is perfect, and even if you take those steps, we cannot guarantee that any data will remain secure.

8.     How Long We Keep Your Personal InformationIn general, we will only retain your information for the time necessary to realize our legitimate business purposes and to comply with the law.  For example, If you are an Authorized User, we will generally only retain your information for the period where you are an Authorized User, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).  We may retain your information prevent, investigate, or identify possible wrongdoing in connection with our Services or to comply with legal obligations. We may also maintain residual copies of your personal information in our backup systems.
9.     Storage and Processing of UK, Swiss and European Personal Information in the U.S.ShipIn is based in, and operates from, the United States. If you are in the UK, Switzerland or the European Economic Area (EEA), please note that as part of our service, we may transfer your personal information to other regions, including to the United States and Canada.  These countries may not guarantee the same level of protection for personal information and judicial redress as the country in which you reside.  We protect our transfers out of the UK, Switzerland or the EEA with approved legal safeguards that may include Standard Contractual Clauses (adjusted to address transfers from the UK).  If you are accessing or using our Services, we may transfer your personal information outside of the UK, Switzerland or the EEA, ensuring appropriate safeguards are in place to protect your personal information. If you have any questions about or need further information concerning the appropriate safeguards ShipIn has in place to protect your personal information, please contact us at bridge@shipin.ai.
10.  Your Choices and Rights

You have several choices regarding the use and disclosure of your information:

Information You Provide. With respect to the collection of your information, if you do not want your information collected, please do not submit it to us. If you have already submitted information and would like to review, correct or remove it from our records, please contact us at bridge@shipin.ai.

Marketing Messages.  We may send you marketing communications, about our services that may interest you.  You can opt out of our marketing communications at any time by selecting the “unsubscribe” link in the e-mail or contacting us at bridge@shipin.ai. Please note that some non-marketing communications are not subject to general opt-out, such as communications relating to services we are providing you, sales transactions, software updates and other support related information, patches and fixes.

Cookies.  If you wish to disable cookies, you can set your browser not to accept cookies as described in the section entitled “Cookies and Other Tracking Technologies.”

*Rights for Nevada Residents: Under a Nevada privacy law (SB 220), certain Nevada residents may opt out of the sale of certain categories of personal information.  As of the effective date of this Privacy Notice, we do not sell any type of information covered by that law.  However, if you are a Nevada resident who would like to opt-out of any future sale of your information in the unlikely event we change our practices, you may do so by contacting us at bridge@shipin.ai. Your request must include your full name, street address, city, state, zip code, and an email address so that we can contact you if needed to verify your identity and the authenticity of the request.

Rights for UK, Swiss, and European Residents

In addition, if you are a resident of the United Kingdom, Switzerland, or Europe, you have the following rights:

  • Right of Access. Find out if we use your personal data, access your personal data and receive copies of the personal data that we collect and retain about you.
  • Right to Rectification. Access your personal data and have it corrected or amended if it is inaccurate or incomplete.
  • Right to Erasure. Request your personal data be deleted or restricted under certain circumstances, such as where ShipIn has no compelling reason to keep using it.  However, please bear in mind that this right is not absolute and there may be exceptions based on the circumstances of your request.
  • Right to Restriction of Processing. If you believe your personal data is inaccurate, unlawful, no longer necessary for our business purposes, or if you object to our processing of your personal data, you also have the right to instruct us to restrict the processing of your data pending our investigation and/or verification of your claim.
  • Right to Data Portability. Obtain a transferable copy of some of your personal data which can be transferred to another provider when the personal data was processed based on your consent.
  • Right to Object. Object to ShipIn’s processing of your personal data based on ShipIn’s legitimate interest or legal and regulatory obligations as further set out the section entitled “How We Use Your Information,” which ShipIn will review as to whether we have a prevailing interest or legal and regulatory obligations in processing your personal data.

In addition, if we process any of your personal data based on your consent, you have the right to withdraw your consent at any time without penalty.

If you wish to exercise any of these rights, or raise a complaint on how we have handled your personal data, please contact us at osher@shipin.ai. If you are not satisfied with our response, or believe we are processing your personal data in violation of the law, you have the right to lodge a complaint with your local data protection authority.

11.  Changes and UpdatesWe may update this Privacy Notice from time to time, and we will make such updates available on our Services. Please review our Privacy Notice periodically for changes. If we make material changes, we will endeavor to provide advance notice of such by email or through a notice on our Services.
12.  Contact Us

If you have any questions or comments regarding this Privacy Notice, please contact us at bridge@shipin.ai or by using the contact details below:

ShipIn, Inc.

Attn: Privacy Officer

1643 Beacon St. Suite #22

Newton, MA 02468

4817-4228-0924.2

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